Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"9aa03e172316dad6bb809223b765140c94859d83_lout","branding":{"id":"1","key":"ask","name":"Ask Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de6000","headerLinkHoverBGColor":"#de6000","headerBadgeColor":"#de6000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e153674b-a0ee-455c-9bd6-98685988424f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzhhZmQ3OC04NTkxLTQ0MzQtYTNkZi0zY2Q3NDM4ZWEwMDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxNTM2NzRiLWEwZWUtNDU1Yy05YmQ2LTk4Njg1OTg4NDI0ZiI6WyJyZWFkIl19LCJleHAiOjE3NjUzODc3MjEsIm5iZiI6MTc2NTM4NzEyMX0.bOOpX5K6bUFqsTreq0PJVcRGk3RFB8vJxE3eQMt1n1g&client=938afd78-8591-4434-a3df-3cd7438ea007&mode=fit","logoId":"e153674b-a0ee-455c-9bd6-98685988424f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Clutch Support Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Clutch Support Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2f4858","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/87d9ba28-c6d3-4f68-9390-27b0485d1a43/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzhhZmQ3OC04NTkxLTQ0MzQtYTNkZi0zY2Q3NDM4ZWEwMDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3ZDliYTI4LWM2ZDMtNGY2OC05MzkwLTI3YjA0ODVkMWE0MyI6WyJyZWFkIl19LCJleHAiOjE3NjUzODc3MjEsIm5iZiI6MTc2NTM4NzEyMX0.4Xy7eHwAQ_NsqvmAe2JxHg0d1SwTy4XV2YPnT7d-o3g&client=938afd78-8591-4434-a3df-3cd7438ea007&height=300&mode=fit","bannerMediaApiFileId":"87d9ba28-c6d3-4f68-9390-27b0485d1a43","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ask","projectId":12001,"serviceDeskId":1,"name":"Ask Support","description":"<p>Welcome to the Ask Support portal for Clutch! Please use the forms below to submit a request to our support team.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"41","name":"Billing Question","descriptionHtml":"","callToAction":"Billing Question","introHtml":"<p>Questions about billing, invoices, or ACH Setup</p>","icon":10966,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10966","groups":[15],"key":""},{"id":"56","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"<p>Report an unexpected problem with the Clutch</p>","icon":10975,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10975","groups":[9],"key":""},{"id":"47","name":"Campaign Manager Help","descriptionHtml":"","callToAction":"Campaign Manager Help","introHtml":"<p>Questions about our Manage & Track tab/ Campaign Manager tool</p>","icon":10942,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10942","groups":[1],"key":""},{"id":"73","name":"Clutch Access Request","descriptionHtml":"","callToAction":"Clutch Access Request","introHtml":"","icon":10980,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[12],"key":""},{"id":"51","name":"Communications Help","descriptionHtml":"","callToAction":"Communications Help","introHtml":"<p>Questions about email or mobile messages, coupons or scratch offs</p>","icon":10957,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10957","groups":[1],"key":""},{"id":"71","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Let us know what you'd like to see clutch do in the future</p>","icon":10980,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[11],"key":""},{"id":"74","name":"Forbidden Mobile Message Approval","descriptionHtml":"","callToAction":"Forbidden Mobile Message Approval","introHtml":"<p>Please provide the mobile message content exactly as entered in the create Mobile Message flow</p>","icon":10845,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10845","groups":[13],"key":""},{"id":"46","name":"Gift Cards","descriptionHtml":"","callToAction":"Gift Cards","introHtml":"<p>Questions about card orders, gift card order status, and gift card transaction inquiries</p>","icon":10973,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10973","groups":[1],"key":""},{"id":"220","name":"Location Cancelation","descriptionHtml":"","callToAction":"Location Cancelation","introHtml":"<p>Cancel a single location</p>","icon":11092,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11092","groups":[15],"key":""},{"id":"68","name":"Location Request","descriptionHtml":"","callToAction":"Location Request","introHtml":"<p>Request to have a new location set up in Clutch</p>","icon":10962,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10962","groups":[15],"key":""},{"id":"78","name":"New Program Request","descriptionHtml":"","callToAction":"New Program Request","introHtml":"<p>If you would like to have a new Clutch program set up, please fill out this form</p>","icon":10844,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[1],"key":""},{"id":"88","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10979,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10979","groups":[1],"key":""},{"id":"75","name":"Physical Gift Card Order Form","descriptionHtml":"","callToAction":"Physical Gift Card Order Form","introHtml":"","icon":10973,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10973","groups":[15],"key":""},{"id":"42","name":"Privacy","descriptionHtml":"","callToAction":"Privacy","introHtml":"<p>Requests regarding, CCPA, GDPR, and other privacy related inquiries</p>","icon":10943,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[1],"key":""},{"id":"50","name":"Segmentation Help","descriptionHtml":"","callToAction":"Segmentation Help","introHtml":"<p>Questions regarding our Segmentation tool</p>","icon":10873,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10873","groups":[1],"key":""},{"id":"79","name":"Virtual Card Set Request","descriptionHtml":"","callToAction":"Virtual Card Set Request","introHtml":"<p>Fill out this form to get a new digital card set created</p>","icon":10973,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10973","groups":[1],"key":""},{"id":"63","name":"Campaign Manager Course","descriptionHtml":"","callToAction":"Campaign Manager Course","introHtml":"<p>Campaign Manager is where you go to build out your campaigns and loyalty programs using a series of Campaign Rules. You will be granted access to the Campaign Manager tool upon completion of the course</p>","icon":10945,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[],"key":""},{"id":"52","name":"Customer Feedback","descriptionHtml":"","callToAction":"Customer Feedback","introHtml":"<p>Submit product feedback you would like our team to know here.</p>","icon":10865,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"59","name":"Email Course","descriptionHtml":"","callToAction":"Email Course","introHtml":"<p>This path reviews email basics such as scheduled vs. triggered emails, creating email lists, sending an email, and more</p>","icon":10957,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10957","groups":[],"key":""},{"id":"54","name":"Email Distro Submissions","descriptionHtml":"","callToAction":"Email Distro Submissions","introHtml":"<p>Jason trying something</p>","icon":10980,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[],"key":""},{"id":"66","name":"Enroll In Clutch Courses","descriptionHtml":"","callToAction":"Enroll In Clutch Courses","introHtml":"<p>Use this request form to select multiple courses to enroll in</p>","icon":10971,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10971","groups":[],"key":""},{"id":"44","name":"Integration Support","descriptionHtml":"","callToAction":"Integration Support","introHtml":"<p>Submit questions about API Credentials or API Doc Inquiries here.</p>","icon":10843,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10843","groups":[],"key":""},{"id":"58","name":"Introduction to Clutch","descriptionHtml":"","callToAction":"Introduction to Clutch","introHtml":"<p>This course provides a brief introduction to the Clutch Portal, Clutch Virtual Terminal, and Brand Hierarchy</p>","icon":10876,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[],"key":""},{"id":"60","name":"Mobile Messaging Course","descriptionHtml":"","callToAction":"Mobile Messaging Course","introHtml":"<p>This path reviews the basics of creating and sending mobile messages to customers, SMS vs MMS, mobile programs, conversational campaigns and legal guidelines</p>","icon":10964,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10964","groups":[],"key":""},{"id":"57","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Any support request not captured by other options</p>","icon":10979,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10979","groups":[],"key":""},{"id":"67","name":"Periodical Rule Creation","descriptionHtml":"<p>Please fill out the following information so we can get your rule set up as quickly as possible</p>","callToAction":"Periodical Rule Creation","introHtml":"<p>Request help getting a periodical rule set up</p>","icon":10980,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[],"key":""},{"id":"69","name":"Reporting Course","descriptionHtml":"","callToAction":"Reporting Course","introHtml":"<p>This path provides a brief overview of the different types of reporting we utilize at Clutch. It currently reviews the Accounting, Explore Data, and Email, Mobile, and Attribution Communication reporting.</p>","icon":10980,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[],"key":""},{"id":"43","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"<p>Submit requests to schedule a demo or other sales or marketing related requests here.</p>","icon":10855,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10855","groups":[],"key":""},{"id":"64","name":"Sales Force Marketing Cloud Basics Course","descriptionHtml":"","callToAction":"Sales Force Marketing Cloud Basics Course","introHtml":"<p>This course explains what the SFMC connector is, what it does, and a high-level explanation of how it is set up</p>","icon":10952,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10952","groups":[],"key":""},{"id":"62","name":"Segmentation Course","descriptionHtml":"","callToAction":"Segmentation Course","introHtml":"<p>In this course, you will come across key concepts such as customer & location segments and how to utilize them within the platform</p>","icon":10953,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10953","groups":[],"key":""},{"id":"26","name":"Service Requests","descriptionHtml":"","callToAction":"Service Requests","introHtml":"<p>General requests from clients</p>","icon":10840,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10840","groups":[],"key":""},{"id":"70","name":"Stored Value Course","descriptionHtml":"","callToAction":"Stored Value Course","introHtml":"<p>This path discusses Stored Value types, Stored Value best practices, and some basics on how you can utilize Stored Value in Clutch's Virtual Terminal.</p>","icon":10973,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10973","groups":[],"key":""},{"id":"27","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Primarily clutch project requests</p>","icon":10846,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10846","groups":[],"key":""},{"id":"48","name":"Terminals","descriptionHtml":"","callToAction":"Terminals","introHtml":"<p>Requests regarding file builds, and other terminal troubleshooting</p>","icon":10954,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10954","groups":[],"key":""},{"id":"72","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":10980,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10980","groups":[],"key":""},{"id":"49","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"<p>User management or 2FA related requests</p>","icon":10946,"iconUrl":"https://clutchholdings.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10946","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support Request - Need help or have an issue? Submit here"},{"id":15,"name":"Billing Related Requests"},{"id":9,"name":"Report a Bug - Let us know if something is not working"},{"id":11,"name":"Feature Request"},{"id":12,"name":"Access Request"},{"id":13,"name":"Forbidden Mobile Message Approval"}],"orderMapping":{"9":[56],"8":[47],"12":[73],"11":[71],"13":[74],"15":[220,75,68,41],"1":[79,78,47,46,51,50,42,88]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a723c16c-968b-31fd-967f-af550caa029e","appLinkName":"","appLinkUrl":"","spaceKey":"JT","spaceName":"Clutch Legacy Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ASK","serviceDeskId":1,"kbLinkDomainURLs":["https://clutchholdings.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MzhhZmQ3OC04NTkxLTQ0MzQtYTNkZi0zY2Q3NDM4ZWEwMDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjAwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUzODgzMjEsIm5iZiI6MTc2NTM4NzEyMSwiYW5vbklkIjoiYW5vbi11c2VyIn0.2gJDeKYImmS2KmghVQvOt6LQUERVXlBvKNZWYZdgExI","targetCollection":"upload-project-12001","endpointUrl":"https://api.media.atlassian.com","clientId":"938afd78-8591-4434-a3df-3cd7438ea007","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"c6979fdd-4fdb-4c7d-86e1-436d2aaeaf8c","name":"SMS/MMS","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/c6979fdd-4fdb-4c7d-86e1-436d2aaeaf8c","createdAt":"1604583361171"},{"id":"3768cb7f-a551-4d4a-a3be-c232b9fdcb87","name":"Segmentation","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/3768cb7f-a551-4d4a-a3be-c232b9fdcb87","createdAt":"1619811658093"},{"id":"34283519-81ba-43bc-af22-d462a9a343f9","name":"Campaign","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/34283519-81ba-43bc-af22-d462a9a343f9","createdAt":"1621351158131"},{"id":"21a6e728-84db-4102-89ab-95402b9e0f24","name":"Communications","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/21a6e728-84db-4102-89ab-95402b9e0f24","createdAt":"1621351173280"},{"id":"f1cf00bc-fd16-49df-af11-ff16a6c6612a","name":"Currency","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/f1cf00bc-fd16-49df-af11-ff16a6c6612a","createdAt":"1621351163603"},{"id":"45c2a837-5f59-4814-aa07-203fccfec03a","name":"Data Management","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/45c2a837-5f59-4814-aa07-203fccfec03a","createdAt":"1621351182279"},{"id":"40bd412d-d0b4-450c-af2a-1e8efcf7f6b6","name":"Franchise","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/40bd412d-d0b4-450c-af2a-1e8efcf7f6b6","createdAt":"1621351185702"},{"id":"d898d027-c1f8-4106-8875-3b836ece8fc6","name":"Microsite Management","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/d898d027-c1f8-4106-8875-3b836ece8fc6","createdAt":"1621351178524"},{"id":"f0a9d0b8-3e3f-4aae-88cb-4ec4aac5850d","name":"Reporting","categoryUrl":"https://clutchholdings.atlassian.net/servicedesk/customer/portal/1/topic/f0a9d0b8-3e3f-4aae-88cb-4ec4aac5850d","createdAt":"1621351167906"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://clutchholdings.atlassian.net/wiki","kbLinkDomainURLs":["https://clutchholdings.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}